This Privacy Policy explains what personal information pegasusph collects from players in the Philippines, how that information is used, and the steps we take to keep it secure. By registering an account or using any part of the platform, you agree to the practices described here. If you have questions about how your data is handled, our FAQ page is a good place to start.
A clear breakdown of the personal data pegasusph gathers and why each type is needed.
When you create an account on pegasusph, we collect the personal information you provide during the registration process. This includes your full name, date of birth, email address, and mobile number. We use this information to verify that you meet the minimum age requirement of 18 years and to set up your player account correctly. Your date of birth is particularly important for responsible gaming compliance and for confirming your eligibility to use the platform in the Philippines. All registration data is stored securely and is never shared with third parties for marketing purposes. You are responsible for ensuring that the details you provide are accurate and up to date at all times. If any of your registration information changes, please update your account details promptly to avoid any disruption to your access.
To process deposits and withdrawals in Philippine pesos, we collect information related to your payment activity on the platform. This includes transaction amounts, payment method types, transaction timestamps, and reference numbers associated with each financial activity. We do not store full card numbers or sensitive banking credentials directly — payment processing is handled through secure local payment channels available to Filipino players. Transaction records are retained for the period required by applicable Philippine financial regulations and for the purpose of resolving any disputes that may arise. We may also use transaction data to detect unusual activity that could indicate fraud or unauthorised account access. If you notice any transaction on your account that you did not authorise, please contact us immediately using the support details in the footer of this page. Keeping your account login details private is the most effective way to protect your financial data on the platform.
When you access pegasusph through your mobile browser or any other device, we automatically collect certain technical information about your session. This may include your device type, operating system, browser version, IP address, and the pages or sections of the platform you visit. We use this data to ensure the platform performs correctly across different devices and to identify and fix any technical issues that may affect your experience. Usage data also helps us understand which features Filipino players find most useful, so we can continue improving the platform over time. This information is collected in aggregate and is not used to personally identify you beyond what is necessary for platform security and performance. We do not use device data to serve targeted advertising to you on external websites or applications. Your continued use of the platform constitutes your acknowledgement that this type of technical data is collected as part of normal platform operation.
If you contact our support team by email or through any other communication channel we make available, we will retain a record of that correspondence. This includes the content of your messages, the date and time of contact, and any follow-up communications related to your enquiry. We keep these records so that we can provide consistent and accurate support, and to ensure that any unresolved issues are properly tracked and addressed. Communication records may also be reviewed internally for quality assurance purposes to help us improve the support experience for all Filipino players on the platform. We will not share the content of your support communications with third parties unless we are legally required to do so. If you would like to request a copy of your communication history with us, you may do so by contacting us using the details provided in the footer of this page. All support records are stored securely and are only accessible to authorised members of our team.
In certain circumstances, we may ask you to provide a copy of a government-issued identification document to verify your identity before processing a withdrawal or as part of our account security procedures. Acceptable documents include a valid Philippine passport, driver's licence, or any other government-issued ID that clearly shows your full name and date of birth. These documents are handled with the highest level of care and are stored using secure, encrypted systems that restrict access to authorised personnel only. Identity documents are used solely for the purpose of verifying your identity and are not shared with any third party except where required by Philippine law or regulation. Once verification is complete, documents are retained only for as long as required by applicable legal obligations. If you have concerns about how your identification documents are stored or used, please reach out to us using the contact information provided in the footer of this page. We take the security of sensitive personal documents very seriously and apply strict internal controls to protect them.
We collect data about how you use the gaming features on the platform, including which games you play, how frequently you play, the amounts you wager, and the outcomes of your sessions across sports betting, slots, and bingo. This information is used to monitor for responsible gaming indicators and to ensure that the platform is being used in accordance with our Terms and Conditions. Gaming activity data may also be used in aggregate, anonymised form to improve the platform's game selection and overall user experience for Filipino players. We do not use your individual gaming history to make automated decisions that would negatively affect your account without human review. If our responsible gaming monitoring identifies patterns that suggest you may be experiencing difficulties, a member of our team may reach out to offer support and information about available resources. You can review your own gaming history at any time by logging into your account and checking your activity records. For more information about responsible gaming tools available to you, please visit our Responsible Gaming page.
We only use your information for specific, legitimate purposes directly related to running the platform for Filipino players.
The primary reason we collect personal data is to operate the pegasusph platform effectively and to provide Filipino players with a smooth, reliable gaming experience. Your account information is used to authenticate your login, process your transactions, and ensure that the correct account settings and preferences are applied each time you access the platform. Technical usage data helps our team identify and resolve performance issues, reduce downtime, and optimise the platform for the range of mobile devices commonly used in the Philippines. We also use aggregated, anonymised data to make informed decisions about which features to develop or improve, ensuring the platform continues to meet the needs of our players. None of this operational use involves sharing your personal data with external parties for their own purposes. All data processing for platform operations is carried out by our internal team or by trusted service providers who are contractually bound to handle your data securely and only for the purposes we specify. We review our data processing practices regularly to ensure they remain appropriate and proportionate.
Protecting the integrity of the platform and the safety of every player's account is one of our most important responsibilities. We use the personal data we collect to monitor for suspicious activity, detect potential fraud, and investigate any reports of unauthorised account access or financial irregularities. Where we identify a potential security issue, we may temporarily restrict access to an account while an investigation is carried out, and we will communicate with the affected player as promptly as possible. We are also required by Philippine law and applicable gaming regulations to retain certain records and to cooperate with regulatory or law enforcement authorities where legally required. This means that in some circumstances, we may be obligated to disclose personal data to government bodies or regulators — but we will only do so to the extent required by law and will not voluntarily share your data beyond what is necessary. Our compliance obligations also include verifying the identity of players and monitoring transactions for signs of money laundering or other financial crimes. These measures are in place to protect all players on the platform and to ensure that pegasusph operates as a safe and trustworthy environment.
As a player in the Philippines, you have specific rights regarding the personal information we hold about you.
You have the right to request a copy of the personal data we hold about you at any time. We will respond to access requests within a reasonable timeframe and provide the information in a clear, readable format. To make an access request, please contact us using the support details in the footer of this page.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update many of your account details directly by logging into your account, or you can contact our support team to request a correction to information that cannot be changed through the account settings.
In certain circumstances, you may request that we delete the personal data we hold about you. Please note that we may be required to retain some data for legal or regulatory compliance purposes even after an account is closed. We will inform you of any data that must be retained and the reason for its retention when processing an erasure request.
You have the right to object to certain types of data processing, including any processing carried out for purposes beyond what is strictly necessary to operate your account. If you wish to raise an objection, please contact us with the details of your concern and we will review your request and respond in a timely manner.
Quick answers to the privacy questions Filipino players ask most often.
No, pegasusph does not sell your personal data to any third party under any circumstances. Your information is collected solely for the purpose of operating your account, processing your transactions, and ensuring the security and integrity of the platform for all Filipino players. We may share limited data with trusted service providers who assist us in running the platform — such as payment processors — but these providers are contractually required to handle your data securely and only for the specific purposes we authorise. We do not share your personal information with advertisers, data brokers, or any other external parties for their own commercial use. If you have concerns about how your data is being used, you are welcome to contact us using the support details in the footer of this page, and we will be happy to clarify.
We retain your personal data for as long as your account is active and for a period after account closure as required by applicable Philippine laws and gaming regulations. The specific retention period for different types of data varies depending on the nature of the information and the legal obligations that apply to it. For example, financial transaction records may need to be retained for a longer period than general account information in order to comply with anti-money laundering regulations. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you would like more specific information about the retention period for a particular type of data, please contact us and we will provide the relevant details.
Yes, you have the right to request a copy of the personal data we hold about you at any time. To make a data access request, please contact us using the email address provided in the footer of this page and include your registered account details so we can verify your identity before releasing any information. We aim to respond to all data access requests within a reasonable timeframe and will provide the information in a clear and readable format. Please note that in some cases we may need to withhold certain information where disclosure would affect the rights of another person or where we are legally restricted from sharing it. If you are not satisfied with our response to your request, you have the right to raise a complaint with the relevant data protection authority in the Philippines. For general questions about your account or the platform, the FAQ page may also be helpful.
When you close your pegasusph account, we will begin the process of removing your personal data from our active systems in accordance with our data retention policy. However, certain categories of data — particularly financial transaction records and identity verification documents — may need to be retained for a period after account closure to comply with Philippine legal and regulatory requirements. During this retention period, your data will not be used for any operational purpose and will be stored securely with restricted access. Once the applicable retention period has expired, all remaining personal data associated with your closed account will be securely deleted or anonymised. If you would like to close your account, please contact our support team using the details in the footer of this page, and we will guide you through the process.
Now that you understand how we handle your personal data, you can register with confidence. pegasusph is built for Filipino players who want a secure, mobile-friendly platform for sports betting, online slots, and bingo — with deposits and withdrawals in Philippine pesos and a team that takes your privacy seriously.